1. Make your reservation
Once you've found your new dream home, you must complete a reservation form and pay a deposit. At your meeting to complete the reservation form and the meeting that follows, you will have an opportunity to review the plans of your new home and the development with the sales team.
2. Appoint a solicitor
Next, you should appoint a solicitor/legal advisor and let us know their contact details so that our legal team can forward a draft contract, conveyance plan and any other relevant documentation.
3. Solicitor searches
You'll need to pay your solicitor for any searches that are required in relation to your purchase, to enable them to apply for these on your behalf.
Searches involve your solicitor working with various authorities that hold information about the property, the land it sits on and any factors that may affect it. These typically will be: local authority, environmental and water and drainage searches.
4. Exchange deadline
Your selected solicitor will need to be informed of our 28 day exchange deadline to ensure that they will be able to effect exchange of contracts within that time.
Our sales teams can recommend a solicitor for you to use, should you not already have one.
5. Apply for a mortgage
If you need to, apply for a mortgage.
Our sales team can recommend a financial advisor should you need one and we will always ask that you are financially qualified by them before we proceed with your reservation.
6. Transfer your deposit
Before you exchange contracts, you'll need to pay your deposit money to the solicitor.
7. Exchange contracts
Your solicitor will make arrangements with our solicitor to exchange contracts. Once all questions and queries relating to your new home and the development have been answered and our solicitor is in receipt of deposit funds, exchange of contracts will take place.
8. Confirmed date for completion
Approximately 14 days before you can move into your new home, you will be given a firm date for legal completion. Now you can start making the necessary arrangements to move into your new home.
Once you have been given your fixed completion date, you can book your removal company, arrange for your new phone line to be connected and transfer the utility account to your new address.
9. Meet the site manager
Before you move in, we will arrange for you to visit your new home where you'll also get to meet the site manager. They will take you through your new home to make sure you are familiar with all its functions and features.
10. Completion Day
On the day of legal completion, we will await a call from our solicitor to confirm that funds have been received and your purchase has therefore completed. This means you've officially completed on your gorgeous new home and we can hand over the keys so you can start moving in!
11. Keeping in touch
It's important that you settle in comfortably to your new home and that's why our site team will pay you two courtesy visits after you've moved in. This allows you to ask any questions you may have come across since living in your new home.
28 days after you have completed your purchase, our Customer Service team will become your point of contact. Should you experience any problems with your new home they will help you and endeavour to resolve any issues as quickly as possible.